Last updated: 24 October 2026
Every CRUSTIVO order is cooked fresh after you place it. If something is not right, tell us and we will make it right.
Something wrong with your order?
If an item is missing, wrong, or not up to our standard, WhatsApp or call us on 0325 7676940 within 2 hours of delivery or pickup. A photo helps us sort it out quickly. Depending on the problem we will:
- send the missing or correct item, or
- replace the item on your next order, or
- refund the price of that item.
Cancelling an order
- Before we start cooking: you can cancel free of charge. Call or WhatsApp us as soon as possible.
- After cooking has started: we cannot cancel, because the food is made fresh for you.
How refunds are paid
- Paid by JazzCash / Easypaisa: refunded to the same number within 3 working days.
- Paid cash on delivery or at the counter: refunded in cash at the restaurant, or as credit on your next order.
Delivery
Delivery fees are shown at checkout for your area. If we cannot deliver to your address after you have paid, we refund the full amount, including the delivery fee.
Questions? WhatsApp 0325 7676940 or email crustivo@gmail.com.